Last updated: 3 September 2026
These terms apply when you browse organicmonkey.in, create a customer account or purchase from Organic Monkey. Please read the product information, checkout total, shipping information and issue-resolution policy before confirming an order.
Store and Products
Organic Monkey operates from Tiruvannamalai, Tamil Nadu, India. Product availability, pack sizes and prices are the values shown in the current catalogue. A product is not reserved merely because it is placed in a cart.
Prices, Delivery and Payment
Prices and order totals are shown in Indian rupees. ₹80 delivery on orders below ₹500. Free delivery for orders of ₹500 or more. The complete subtotal, delivery charge and total are shown for review before payment.
Payment is processed through Razorpay and the customer's selected bank or payment app. An order becomes confirmed only after Organic Monkey's server verifies the payment and saves the confirmed order. A pending, delayed or uncertain payment is not treated as a second purchase and must be reconciled before another attempt is allowed.
Dispatch and Delivery
Confirmed orders are dispatched from Tiruvannamalai, Tamil Nadu within 2 working days through India Post. The current estimate is 3–5 working days for South India and 6–9 working days for North India. Location, accessibility and logistics can affect delivery time. International shipping is not currently available.
Confirmed Orders
Organic Monkey prepares products for confirmed orders. Once payment is confirmed, the products and delivery address cannot be edited, the order cannot be cancelled, and change-of-mind return or refund requests are not accepted. This does not limit any customer right that cannot lawfully be excluded.
Damaged or Missing Products
If a product arrives damaged, message us on WhatsApp with an image or video within 24 hours of delivery. If an ordered product is missing, send an image of the opened parcel and the products received within the same period. After verification, Organic Monkey will dispatch a replacement or missing product within 1–2 working days.
Product and Delivery Concerns
Product, parcel and delivery concerns are handled personally through WhatsApp; there is no website refund-request or support-ticket portal. Contact Abhijit S, Founder & CEO, at +91 85478 34723 or lifearien@gmail.com. We aim to acknowledge a complaint within 48 hours and resolve it within one month.
Accounts and Acceptable Use
Provide accurate account, contact and delivery information and keep sign-in and recovery details private. Do not attempt to bypass verification, abuse verification messages, interfere with payment or order records, access another person's information, or disrupt the website.
Privacy and Security
Personal data is used as described in the Privacy Policy. Necessary cookies and browser storage support signed-in sessions, security, cart contents and essential preferences. Payment credentials such as a UPI PIN or card number are handled by the payment provider, not stored by Organic Monkey.
Website Content
Unless otherwise stated, Organic Monkey owns or is authorised to use the website's text, images, branding and other content. You may view it for personal use, but may not republish, sell, copy or redistribute it without permission. The store does not provide a public comments or reviews section.
Applicable Law
These terms are governed by applicable law in India. Nothing in these terms excludes a right or remedy that cannot lawfully be excluded, including access to an appropriate consumer authority, commission or court.