Order Cancellations
Organic Monkey filters and fills raw honey into jars for confirmed orders. Once payment is confirmed, orders cannot be edited or cancelled and we do not accept change-of-mind return or refund requests. This does not limit any customer right that cannot lawfully be excluded.
Damaged Products
If a product arrives damaged, message us on WhatsApp with an image or video within 24 hours of delivery. After we verify the issue, we will dispatch a replacement within 1–2 working days.
Product Missing
If an ordered product is missing, message us on WhatsApp with an image of the opened parcel and the products received within 24 hours of delivery. After we verify the issue, we will dispatch the missing product within 1–2 working days.
Product and Delivery Concerns
For a product, parcel or delivery concern, contact Abhijit S directly on WhatsApp at +91 85478 34723. We aim to acknowledge a complaint within 48 hours and resolve it within one month. There is no website refund-request portal.